Help for Parents

Are you concerned about a child or young person?

We get lots of enquiries from parents, carers and other concerned adults who are worried about children and young people. If you see one of our services that might help someone you are concerned about then please encourage them to get in touch, or bring them into one of our drop-in centres to see someone.

It might help to tell the person you are worried about that all of our services are confidential and so even though you are encouraging them to get help from us, we won’t tell you about their problems unless they want us to. It often helps to talk to someone in confidence and children and young people tell us this is something they find helpful. You can find out about our confidentiality policy and how we handle data here.

Some organisations who provide specialist support and advice for parents include:

  • Family Lives, who provide free, professional, non-judgemental support and advice in a way that all members of the family can access. They provide a 24 hour helpline, a really useful website, message boards, email service, live chat and parenting/relationship support groups and you can contact them 24 hours a day, 365 days a year.
  • Parent Info, who provide free, high quality information to parents and carers about their children’s well-being and resilience. They cover difficult topics about sex, relationships and the internet or body image and peer pressure to broader parenting topics like ‘how much sleep do teenagers need?’
  • Parent Support Link, who provide free advice for parents, partners, friends, brothers and sisters, or anybody who is being affected by someone else’s drug use. They offer a 24 hour support and information helpline, one-to-one support sessions and support groups.
  • Re:Minds a parent-led support group for families who have children/young people with autism or mental health problems in Southampton.


How to get help

  • Bring the child or young person along to our Advice Centre – no need to make an appointment
  • Call us on 02380 224224
  • Email us for advice about how we might be able to help

It really helps us to have parents and carers on board, encouraging children and young people to access our services. Together we can make sure that children and young people get the help they need. Thanks for your support!