Our Advice Centre is open today from 10am – 5pm

About Us

About Us

No Limits is an award-winning, local, independent charity providing a unique combination of prevention, early intervention and crisis support to young people, based on a nationally evidenced model. We provide information, advice, counselling and support through a range of services available ‘under one roof’.

We meet the needs of the most deprived, vulnerable and isolated young people who often don’t access mainstream services.  By supporting across a wide range of issues including sexual health, relationships, mental health, housing, debt and employment, we support young people through the transition from adolescence to adulthood, often helping them climb out of, or avoid, social exclusion.

Our Service

Our core service offers advice and support through our drop-in Advice Centre on Southampton High Street, a friendly, accessible space open for over 40 hours per week, including evenings and weekends. Young people can drop in without having to make an appointment. This flexibility, combined with the non-judgemental, young person-centred approach of our youth workers, mean that many of the barriers to seeking help often faced by vulnerable young people are removed. The youth workers are trusted by the young people – often the only professionals that are seen to be ‘on their side’.

From the drop-in, young people can be referred on to our specialist services including housing and homelessness, substance misuse, vulnerable groups (young carers, care leavers, young offenders), young parents, counselling, therapeutic groups (anger management, anxiety, bereavement).

All our services are confidential and free to young people. With the support of volunteers, local partnerships and dedicated staff, we support around 7,000 young people each year.

What we do

The Youth Information Advice Counselling and Support service model (YIACs) on which No Limits is based is a nationally proven early intervention model, with a substantial and long-standing evidence base for its effectiveness. Many government and independent reports over the past 30 years have highlighted the effectiveness of holistic ‘under one roof’ models of service for young people. Young people are offered support on a range of issues in a young person-centred environment. As a YIAC, No Limits ‘meets young people where they are’ and brings together youth information, advice on social welfare, emotional health and wellbeing, and counselling services with a range of positive activities and the support of statutory partners.

We strive to safeguard the welfare of children and young people to the highest standard and aim to involve children and young people in the planning, delivery and evaluation of all our services.

Our Mission and Values

Here at No Limits, we support, advise and educate young people, helping them to gain the skills and knowledge needed to manage their lives, grow in confidence and build brighter futures. We aim to help children and young people aged under 26 to help themselves achieve positive outcomes through offering caring, supportive, confidential environments where young people can explore issues which are affecting their lives.

Our Mission

Our mission is to empower children and young people to reach their full potential through information, advice, counselling and support.

– We are committed to providing a holistic and confidential service for young people that empowers them to reach their full potential.
– We understand that children and young people face challenges on multiple levels, including with mental and physical health, relationships, housing and money, accessing education and employment.
– We are passionate about ensuring that all children and young people know their worth, are supported and cared for in times of need, and empowered to know their rights and advocate for change.
– We embrace diversity and equality of opportunities to inspire all children and young people, staff and volunteers within No Limits
– Our Youth Information, Advice and Counselling Service (YIACS model) provides an open door for children and young people (up to age 25) to gain support, learn about their rights and access a range of resources.

Our Values

At No Limits all our services are underpinned by our values, we are:
– Safe and supportive
– Passionate and determined
– Accessible and welcoming
– Caring and non-judgemental
– Empowering and listening

Our People

We have over 150 staff and volunteers working at No Limits, from finance and admin to counsellors and youth workers. Many of them have lived experiences of the issues we offer support for, with some having been helped by No Limits in the past.

Our trustee board has 10 members. Each of them bring their own experience from their industry and career, along with a shared passion for supporting young people.

The Senior Leadership Team – CEO, Head of Services, Head of Finance and Resources, Head of People and Culture – run No Limits on a day-to-day basis, reporting back regularly to the trustee board.

Find out more about our Trustees and Senior Leadership Team in the link below.

Find out more
Our People

How to get help from No Limits

We support young people in a number of ways in person, online or over the phone, being adaptable to what they need and what they feel comfortable with.

Young people can come and see us at our Advice Centre in Southampton, talk to one of our youth workers via web chat or call us on 02380 224 224. Find out more about how to get in touch and when we’re open on our Advice and Wellbeing Hub page.

We offer lots of support that is accessible straight away and doesn’t require a referral form. See the ‘how we can help’ section of the home page to find this.

What is a referral form?

It’s a form we use to get young people to the right place and get them the right support. In the form, we’ll ask you what they need help with, as well as asking for a few contact details so we can get in touch. Referral forms take no more than 15 minutes to fill in.

If you are a parent/carer, teacher, GP, Mental Health professional or other professional looking after the welfare of a young person, you can refer them to us through the Refer a Young Person form.

Fill in a referral form now

Have thoughts on our new-look website?

Fill in our 30 second form and let us know!

Click here to fill in

Our History

No Limits was founded in 1993, when a group of young people and local organisations realised that young people needed somewhere to go for information, advice and counselling. So, our Shirley drop-in centre was opened.

By 2001, we had two more centres, in Sholing and the city centre and in 2015, our current Advice Centre opened, giving young people better access to our services, with increased, regular opening hours.

Watch more about our history in the video, showing how we’ve changed from the start in 1993, up to our 30th birthday in 2023.

Our Policies

Privacy Policy – view here

Terms of Service – view here

Confidentiality Statement for Young People – view here

Complaints Policy – view here


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