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About Us
Parents and Professionals
If you’re a parent or carer, teacher or wellbeing lead, GP or other health professional, this page will tell you more about how No Limits can support your young person.
Support is always free, with options available that don’t require an appointment or referral form. Young people can also get support for multiple issues from multiple No Limits services at the same time.
We can offer help in a variety of ways in person, as well as online or over the phone, being adaptable to the needs of the young person and what they feel comfortable with.
About No Limits
No Limits is an award-winning independent charity supporting children and young people under 26 in Southampton, Hampshire, Portsmouth and the Isle of Wight with free information, advice, counselling and support on a wide range of issues including mental health and wellbeing, relationships, financial advice, housing and homelessness, substance use, employment, sexual health and parenting.
We are a YIAC (Youth Information, Advice and Counselling) service and a Youth Access member organisation. This service model ‘meets young people where they are’ and brings together youth information, advice on social welfare, emotional health and wellbeing, and counselling services with a range of positive activities and support from partner organisations.
Our confidentiality statement
No Limits is a confidential service. This means that, in general, we won’t tell anyone outside of No Limits what a young person has told us, unless they agree that we can.
However, sometimes we have a duty to tell someone what they’ve told us, if we need to protect them and/or other people from harm. This includes serious harm that could happen to them now, but could also include if someone has seriously hurt them or someone else in the past.
We will do our best to let them know if we have to share something they’ve told us.
More about No Limits
How young people can get support from No Limits
There are a number of ways that young people are able to get support from No Limits, including drop-in services that don’t require an appointment and specialist support that is tailored to the young person’s individual needs.
Advice & Wellbeing Hub
Our Advice & Wellbeing Hub offers lots of ways to get instant support from No Limits, without having to refer or make an appointment. This support includes:
– Our Advice Centre on Southampton High Street – open over 40 hours each week
– Our Avenue Drop-in – a dedicated safe space for 11-17 year olds to get youth worker support
– School and college drop-ins – No Limits youth workers are in Southampton schools and colleges fortnightly
– Detached youth workers – a team of youth workers in Southampton city centre working with young people in locations they already access
– Self-help resources – online information from our youth workers on a wide range of topics
– Virtual services – get support over the phone or via webchat
Referral
Young people can also get support from No Limits by referring online. They can fill out a referral form themselves, through the ‘refer myself’ form, or they can be referred by someone else, through the ‘refer a young person’ form.
Some of our specialist services, like our therapeutic support, our groups and our Bright Beginnings support for young parents require a referral form. If you or the young person aren’t sure what support they need, you can still fill out a referral form and our triage team will help them to get the right support.
Once you’ve submitted a referral, you’ll get an email confirming that it’s been received with a copy of what you submitted. It may take us up to two weeks to get to your referral because of the large number that we receive.
Our services
There are some of our services which don’t require a referral, like our out-of-hours Safe Havens for young people experiencing a mental health crisis, and support on issues that our youth workers at our Advice Centre and Avenue drop-in can help with, like emotional wellbeing, employment, housing, or problems with school.
To see all our services and everything we can help you with, go to the ‘How can we help?’ section of our home page.
Our team deliver BUZZ sessions, which are lessons, assemblies and outreach sessions delivered at schools, youth clubs, community centres and other youth groups across Southampton to young people aged 14 to 15 years old.
Buzz sessions involve young people in discussions about the risks involved with drinking alcohol or using substances, in order to equip them with the information they need to make healthy choices. There is an emphasis on exploring ways they can enjoy themselves without substances, by participating in alternative activities.
To find out more and get BUZZ delivered in your school, email enquiries@nolimitshelp.org.uk.
We offer one-to-one counselling, support for students and staff at schools and colleges and training for voluntary organisations and groups, through our paid-for services. All services are delivered by our highly trained and experienced youth workers and counsellors and all profits raised go straight into the No Limits charity, helping to continue supporting children and young people.
If you’re a parent or carer of a young person aged 16-25 who needs mental health support, you can get support through Re:Minds. Re:Minds are part of the 6-25 Mental Health Transitions collective alongside No Limits, and are an organisation offering support to parents and carers. Either email kerstin@reminds.org.uk, or visit the Re:Minds website.
More tools
Talking about Mental Health: Advice for Parents and Carers
Advice on how to get talking with your child about their mental health and how to support them if they don’t want to talk.
Online Safety: Advice for Parents and Carers
With so much of young people’s lives taking place on a screen, here’s some things you can do to support them to be safe online.
HYA Wellbeing Workbook
This self-help resource is for younger young people to help them understand and support their own emotions and wellbeing.
Service directory
Our A-Z guide of No Limits services for staff and professionals. Last updated February 2025.
Other organisations that can help
Family Lives
Targeted and crisis support for families through online resources, web chat, email, helpline and support groups.
Re:Minds
A Southampton based organisation supporting families whose children or young people have Autism, ADHD or other neurodiverse needs and/or mental health needs – with or without a diagnosis.
Council support
Southampton City Council offer support for families including family hubs and Southampton Family Information Service. For Hampshire family support, click here.
YoungMinds
Building Supportive Relationships with Young People
Tips and advice to support professionals to build trusting relationships with young people, allowing space for conversations around mental health to happen.
R;pple
An interceptive tool designed to present a visual prompt when a person searches for harmful keywords or phrases relating to the topic of self-harm or suicide.
Want to give back?
Donate
By donating to No Limits, you are helping to support other young people in your community who need help.
You could even become a regular giver and guarantee that young people in your community can get life-changing support and the ability to get help without having to wait, now and in the future.
Fundraise
A great way of giving back is by fundraising for No Limits.
You could take part in one of our regular running events, hold an event or take on a challenge of your own. Check out our fundraising page for more ideas.
Leave a testimony
We love hearing stories of how we have supported young people. It really gives our team a boost and reminds us all why we work and volunteer for No Limits.
If we’ve supported a young person close to you, leave us some feedback in the link below.
Leave a testimony
You have selected an option that is best dealt with by our therapeutic support services. We will redirect you to the information page about these services, which gives details about getting in touch by phone.
You have selected an option that is best dealt with by our therapeutic support services. We will redirect you to the information page about these services, which gives details about getting in touch by phone.
We offer services to young people who live in Southampton, Hampshire, Portsmouth and the Isle of Wight. For information about similar services local to you, please visit Find help | Youth Access. Youth Access is the umbrella body for organisations like No Limits and you can search here for a local organisation that can help you.
We offer services to young people who live in Southampton, Hampshire, Portsmouth and the Isle of Wight. For information about similar services local to you, please visit Find help | Youth Access. Youth Access is the umbrella body for organisations like No Limits and you can search here for a local organisation that can help you.
We're sorry, but we cannot help the person you are referring as they are above our age range.
If you would like us to refer them to another organisation in Southampton who may be able to click continue to complete this form, we will then pass their details on.
We're sorry, but we can only help young people under the age of 26.
If you would like us to refer you to another organisation in Southampton who can help you click continue to complete this form, we will then pass your details on.
If the young person is not willing to talk to us, then we cannot take the referral. However you can contact us on 02380 224 224 if you would like to talk to a youth worker for advice.
Without this consent, we will not be able to respond to you and cannot continue.
Click go back and select yes to continue.
Without this consent, we will not be able to respond to you and cannot continue.
Without their consent, or a good reason for you to give us the parent/carer’s own personal information, we cannot let you give it to us. This form will be submitted with the young person’s information and support needs, but without the parent/carer’s information.
If the young person does not want to have their parent/carer involved in this referral, you will need to pick a different way for us to contact them