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Therapeutic Support
Therapeutic Support at The Avenue
Going somewhere new can be quite a scary thing to do, especially if you are going there to meet someone new.
If you’re coming to The Avenue to talk to a No Limits counsellor, youth wellbeing practitioner or social prescriber, this page will show you what to do and what to expect.
Remember, if you have any more questions or you are worried about anything, you, or a parent or carer can get in touch with us and we will be able to help.
Welcome to No Limits!
Our home on The Avenue has two buildings, numbers 34 and 35. As you turn in, 35 is on the left and 34 is on the right. Your appointment will take place in our counselling suite, which is in no35.
The Avenue is a busy road, so it can be quite noisy, especially outside the front. There may be lots of vehicles driving past, people waiting at the bus stop outside no34, or getting on a bus. Some sounds you might hear include loud engines, horns, sirens and people talking and shouting.
If you have arrived by car, there are spaces in front of the building, as well as the car park behind no35. Our car parks can get busy and if there aren’t any spaces available, there is free parking on nearby roads including Cemetery Road, Hulse Road and Lidl also offers its customers 90 minutes free parking.
If you want to plan ahead, Southampton City Council have a map in the link below showing local roads with parking and how long you can park there for.
Find parking
Getting into no35
The door to no35 is on the side of the building on the alleyway to the car park.
When you are at the door, ring the white doorbell that’s on the face of the door. This will ring inside the building and let us know that someone is waiting to be let in.
The person that lets you in may be the person you are here to see, but it could also be another member of our team. If it is another member of our team, they will welcome you in, ask who you are here to see and show you to the waiting room while they find the person you’re here to talk to.
Inside no35
The hallway
The hallway is usually quite quiet, but some sounds you might hear are people chatting, keyboards typing, footsteps from upstairs, doors opening and closing.
Signing in
When you’re inside, you’ll need to sign in to the visitors book next to the door.
If you’ve arrived with someone else, they must also sign in and add their car reg to the book if they have parked here. We recommend they wait in their car – this is to give you your own space for your session.
Accessible toilet
At the end of the hallway, there is an accessible toilet that you are able to use.
Counselling suite
To the right of the hallway stairs is our counselling suite. You will be taken through this door to the waiting room.
Our counselling suite
This is the waiting room for people who are here to see a counsellor, youth wellbeing practitioner or social prescriber.
There may be one or two other people in the waiting room and staff may walk in and out occasionally if they have a meeting in one of the counselling rooms.
The waiting room will be quiet, with muffled talking and a radio the main sounds.
When it is time for you to see the counsellor or youth wellbeing practitioner, they will come out to the waiting room to get you. Your session will take place in one of the four rooms below.
Our counselling rooms
Green
Yellow
Pink
Blue
This is our accessible counselling room. It can be accessed by wheelchair through the car park behind no35.
Who might I speak to?
Zile - Counsellor
I like singing but I don’t think I’m a good singer. I squeak more than I sing.
Victoria - Counsellor
I’m Victoria, a children’s counsellor. I love helping young people to talk about their mental health. I like Yoga and practicing mindfulness.
Nick - Counsellor
I love golf, cooking and making people laugh.
Sally - Counsellor
I love animals and have a fluffy black and white cat.
Lindy - Counsellor
I enjoy watching superheroes movies and believe that everyone has a superpower. Mine is to listen. Let’s discover yours.
Iggy - Youth Wellbeing Practitioner
I love dogs, highland cows and finding creative ways to support children and young people with their emotions. Mental health is my passion.
What might happen in my first session?
When you meet the person you’re speaking to for the first time, they might ask you some questions about how you have been feeling and what’s been going on for you. They may also ask you what your hobbies and interests are, or how school or home life is.
This may be hard for you to talk about and that is okay. It can be difficult to talk about our feelings and tricky things that are going on in our lives.
It’s important to remember that the person you are talking to is there to help you and that your sessions with them are a safe and confidential space. This means that what you talk about is private and the only time they would need to share information would be for your safety.
Counsellors, youth wellbeing practitioners and social prescribers may offer you some ideas on how to help with what’s going on for you. These might be coping strategies like deep breathing exercises, writing in a journal or an idea of your own.
A walkthrough of The Avenue
If you’d like to see the journey through our Avenue site for someone coming to talk to a No Limits worker, watch this video.
This first-person showing starts as you approach No Limits on The Avenue and finishes walking out back onto the pavement after a session. It shows you where to go and what it might look and sound like when you’re here.
You have selected an option that is best dealt with by our therapeutic support services. We will redirect you to the information page about these services, which gives details about getting in touch by phone.
You have selected an option that is best dealt with by our therapeutic support services. We will redirect you to the information page about these services, which gives details about getting in touch by phone.
We offer services to young people who live in Southampton, Hampshire, Portsmouth and the Isle of Wight. For information about similar services local to you, please visit Find help | Youth Access. Youth Access is the umbrella body for organisations like No Limits and you can search here for a local organisation that can help you.
We offer services to young people who live in Southampton, Hampshire, Portsmouth and the Isle of Wight. For information about similar services local to you, please visit Find help | Youth Access. Youth Access is the umbrella body for organisations like No Limits and you can search here for a local organisation that can help you.
We're sorry, but we cannot help the person you are referring as they are above our age range.
If you would like us to refer them to another organisation in Southampton who may be able to click continue to complete this form, we will then pass their details on.
We're sorry, but we can only help young people under the age of 26.
If you would like us to refer you to another organisation in Southampton who can help you click continue to complete this form, we will then pass your details on.
If the young person is not willing to talk to us, then we cannot take the referral. However you can contact us on 02380 224 224 if you would like to talk to a youth worker for advice.
Without this consent, we will not be able to respond to you and cannot continue.
Click go back and select yes to continue.
Without this consent, we will not be able to respond to you and cannot continue.
Without their consent, or a good reason for you to give us the parent/carer’s own personal information, we cannot let you give it to us. This form will be submitted with the young person’s information and support needs, but without the parent/carer’s information.
If the young person does not want to have their parent/carer involved in this referral, you will need to pick a different way for us to contact them