We’re still here if you need us

5th January 2021

As the UK enters a third lockdown on the 5th January, No Limits will continue to support children and young people through digital services, as well as offer limited face-to-face and group support in-line with government guidelines

Our Advice Centre will continue to open on an appointment only basis to ensure the most vulnerable children and young people have access to essential support. We will also continue some face-to-face counselling sessions and a limited number of our support groups. A full list of updates to our services will be published later this week.  

The safety of our staff and the young people we support is our top priority. Our Advice Centre is regularly cleaned and our staff and young people are following government regulations, including social distancing, regular hand washing and face coverings. 

If you’re a child or young person in need of support, you can speak to a No Limits Youth Worker by:  

Phone: If you would like to speak to a Youth Worker on the phone, you can phone 02380 224 224 during our opening times below.

Email: You can email [email protected] to speak to a Youth Worker for advice and support. Our emails will be monitored during our opening times below.

Web Chat: We have a web chat service on our website so you can speak to a member of our team. To access our web chat, visit www.nolimitshelp.org.uk. Our web chat service will be available during our opening hours below.

Our Youth Workers have also written some top tips for how you can look after your health and well-being, as well as a list of useful websites and online resources. To find out more, click here.

Opening hours:

All youth workers within No Limits and Breakout Youth are trained, skilled professionals who have a broad knowledge base about a large number of issues and factors that affect young people.  In addition, they each have in depth knowledge and skills in specific areas such as sexual health, LGBTQ+, mental health, housing &homelessness, sexual exploitation, domestic abuse, substance misuse, poverty, debt, caring responsibilities, parenting and more.

Our Youth Workers are available to provide support during the following hours:

Monday: 10am-5pm 

Tuesday: 10am – 5pm 

Wednesday: 1.30pm – 8pm 

Thursday: 10am – 8pm 

Friday: 10am-5pm 

Saturday: 10am – 1.30pm  


Details of our services (subject to change, please call or email for further information):

Advice Centre: Our Advice Centre is operating remotely via telephone, webchat and email. All our youth workers are working and available to provide support on any issue, using the contact details above. The Advice Centre building is opening from 10am-4pm Monday to Friday for a very limited service through appointments only. These appointments will be for children and young people who cannot access our services remotely and for those in crisis who require face to face support. If you feel a young person needs to be referred for a face to face appointment, please contact us. Anyone arriving at the Advice Centre without an appointment will be triaged and given an appointment if needed. If it is appropriate and possible to support them remotely, they will be asked to contact us through those channels.

Breakout Youth service: we are offering LGBTQ+ Zoom groups to young people and will be starting face to face sessions this month.  Details are available by contacting [email protected].  Referrals to the service are still being received through this e mail account.

Bright Beginnings: support for young parents is continuing by telephone. 

Community Support: we can help with issues around tenancies or housing, income, benefits, bills, debts and budgeting, as well as education, training, work and life skills. Referrals are as normal and appointments are taking place over the phone.

Counselling: For 4-10 year olds in Southampton-referrals via your GP or school nursing team, for young people in Southampton aged 11 and above, assessments need to be booked over the phone on a Monday 10-11am. Counselling sessions are being held face to face or via Zoom or telephone, depending on client choice and covid restrictions. For young people in Hampshire aged 4-17 years please refer via www.hampshireyouthaccess.org.uk.

DASH (Drugs, alcohol support and health): referrals for substance support areas normal, appointments are taking place over the telephone and Zoom, or face to face if necessary. DASH workers are available for advice and support without a referral. We are accepting referrals for SHINE, our women’s group which started in July via Zoom. We continue to offer support for children of substance misusing others (COSMO).We are able to offer needle exchange and testing for prescribed and court ordered young people via appointments at the Advice Centre. 

Emergency Department: No Limits Youth Workers are available at the Emergency Department through the week and at peak times to provide support and signposting to children and young people.

Frankie Service: Frankie Workers provide therapeutic counselling in Hampshire to children and young people aged 0 –18 years, and Play Therapy to children in Pan Hampshire, who are victims of sexual abuse, sexual exploitation or female genital mutilation.  Please direct referrals and enquiries to [email protected] or 0370 7793512.

Health and Wellbeing: We are providing face to face Health and Wellbeing drop-ins and one-to-one support to several schools and colleges in Southampton.  For any students who cannot access a drop-in in their school or college we continue to offer health and wellbeing topics and support through ZOOM.

Housing and homelessness: 1:1 support is taking place over the telephone or at the Advice Centre where necessary. To speak to a youth worker, contact the Advice Centre as normal.

Mental Health youth Champions: Our mental health champion has startedworkingwith the Mental Health Support Teams (MHST) andtargeted schools across Southampton to identify and train young people to become Mental Health Youth Champions(MHYC). Once trained the MHYC’swillworkwithin their school to ensure thatchildren and young people’svoicesform part of the development of the MHSTs and mental health offer for students.

Primary Mental Health (U18 AND 18+): Referrals are being accepted through [email protected]. The service is offering weekly one-to-ones virtually, by phone and face to face. Our U18 PMHWs continue to triage CAMHS referrals in the Single Point of Access (SPA). We are checking in regularly with those on the waiting list.

NLXtra: Help with debt and budgeting. Referrals being accepted by email and support offered via telephone or email.

Safe Havens for Southampton and IOW (Space 4U): These services are available for children and young people in Southampton (up to 25) and Isle of Wight (11-17) who are experiencing difficulties with their mental health and who need access to out of hours emotional and practical support. Providing an online and telephone service, youth workers are available.  Please be aware these details are soon to change, as we move back to face to face service delivery along with continuing with a virtual presence. Monday 5-8pm Tuesday 11am-1pm Wednesday 5-8pm Thursday 5-8pm Friday 10am-12pm Saturday: 10am –1.30pm

Safe Havens for North East Hampshire and Farnham: This service offers young people (aged 10-17) access to out of hours emotional and practical support with their mental health, providing them with the tools and techniques to enable them to be as safe as possible and make positive changes. Safe Haven NE Hants and Farnham is currently offering virtual web chat every Wednesday from 5-8pm and Saturday from 10am-1:30pm, which can be accessed via the No Limits web chat service.

Sexual health: The sexual health team are out and about across Southampton and Hampshire offering sexual health promotion, brief interventions and distributing condoms, where appropriate.  All priority schools are being offered let’s talk RSE (formally named GTBT) either virtually or face to face. Face to face delivery of Let’s Talk RSE is still taking place in some schools. Peer promotion is being booked in for further education settings and at-risk groups. Relationships and sex education topics can also be provided to young people through ZOOM upon referral and be being offered as workshops to schools and groups. The advice centre is now taking bookings for prebooked appointments to see the sexual health nurse for non-urgent appointments. One-to-one phone consultations with a specialist sexual health nurse are also available – email to arrange. Young people can access sexual health advice and guidance through our webchat, email or phone. Referrals to zoom groups through [email protected].

Social prescribing: taking a holistic approach to people’s health and wellbeing. Social prescribing aims to connect C&YP (13-25 years) to community groups and statutory services for practical and emotional support. We are accepting referrals as normal with assessments completed face to face and over the phone, including signposting and referring on for support. Limited face to face appointments are being offered where there is an identified need and the interaction can’t take place digitally.

Safe House and Teen Safe House: Normal referral routes. Support groups are taking place face to face and referrals are now open again. Please contact us by phone or email.

Time4U: our Time 4U support group is currently on hold and we hope to resume the support group towards the beginning of 2021.

Young Carers: Referrals are still being accepted by email. Assessments are being completed over the phone, and through ZOOM where possible. Weekly 1:1’s are continuing with support and guidance offered over the telephone, via ZOOM, and through face to face appointments at a No Limits site or inschools. Face to face support groups are now running again with limited numbers.

Youth Infinity: The support group for those on the Prince’s Trust Fairbridge Programme is continuing.  The group is meeting via Zoom.


For general enquiries please email [email protected].

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