We’re still here if you need us

2nd August 2021

No Limits is here to support children and young people through digital and face-to-face services in-line with government guidelinesThe safety of our staff and the young people we support is our top priority. Our Advice Centre is regularly cleaned and our staff and young people are following government regulations, including social distancing, regular hand washing and face coverings. 

If you’re a child or young person in need of support, you can speak to a No Limits Youth Worker by:  

Phone: If you would like to speak to a Youth Worker on the phone, you can phone 02380 224 224 during our Advice Centre opening times.

Email: You can email enquiries@nolimitshelp.org.uk to speak to a Youth Worker for advice and support. Our emails will be monitored during our opening times below.

Web Chat: We have a web chat service on our website so you can speak to a member of our team. Our web chat service is available during the following hours:

Monday: 2-4pm 

Tuesday: 2-4pm 

Wednesday: 5-7pm 

Thursday: 5-7pm 

Friday: 2-4pm

Saturday: 10am-1:30pm

Our Youth Workers have also written some top tips for how you can look after your health and well-being, as well as a list of useful websites and online resources. To find out more, click here.

Opening hours:

All youth workers within No Limits and Breakout Youth are trained, skilled professionals who have a broad knowledge base about a large number of issues and factors that affect young people.  In addition, they each have in depth knowledge and skills in specific areas such as sexual health, LGBTQ+, mental health, housing &homelessness, sexual exploitation, domestic abuse, substance misuse, poverty, debt, caring responsibilities, parenting and more.

Our Youth Workers are available to provide support at our Advice Centre during the following hours:

Monday: 10am-5pm 

Tuesday: 10am – 5pm 

Wednesday: 1.30pm – 5pm 

Thursday: 10am – 5pm 

Friday: 10am-5pm 

Referrals for all services are made using the contact details above, unless stated otherwise.

Details of our services (some of our services are now offering a blended model of face to face and remote support):

Advice Centre: The Advice Centre building is open from 10am  5pm Monday, Tuesday, Thursday and Friday, and from 1:30-5pm on Wednesday. We are now able to operate as a drop-in service – no appointment needed.  All our youth workers are working and available to provide support on any issue via telephone, email or web chat.

Breakout Youth service: Breakout groups are still delivering virtually, but 1:1 support is available in person. There are three in person events planned for the summer for all Breakout groups – the Pride Prom on the 30th July, an art exhibition on the 12th August and Southampton Pride on the August bank holiday.

Bright Beginnings: Support for young parents. Referral into this service via telephone, email or via our website.  This service is a combination of remote and face to face support. 

Community Support: For help with issues around tenancies or housing, income, benefits, bills, debts and budgeting, as well as education, training, work and life skills. Referral into this service via telephone, email or via our website.  This service is a combination of remote and face to face support.

Counselling in Southampton: For counselling for 4-9 year olds referrals are made via GP or school nurse.  For young people 11+ in Southampton, assessments can be booked by phoning 02380 224224 anytime, however availability is released on Mondays from 12.00 for the following Monday and Wednesdays from 6pm for the following Thursday

Counselling – Hampshire Youth Access (HYA): Counselling and therapeutic group work for young people aged 5-17 years. Referrals are made via www.hampshireyouthaccess.org.uk.

DASH (Drugs, alcohol support and health): DASH workers are available for advice and support with or without a referralWe are able to offer needle exchange and testing for prescribed and court ordered young people via appointments at the Advice Centre. DASH staff are also able to see young people in the community, in their homes following a risk assessment and in educational settings. Zoom and phone appointments remain an option for all young people. Groups continue to meet online for the time being. 

Emergency Department: University Hospital Southampton and Queen Alexandra Portsmouth: No Limits Youth Workers are available at the Emergency Department through the week and at peak times to provide support and signposting to children and young people.

Frankie Service: Frankie Workers provide therapeutic counselling in Hampshire to children and young people aged 0 –18 years, and Play Therapy to children in Pan Hampshire, who are victims of sexual abuse, sexual exploitation or female genital mutilation. Please direct referrals and enquiries to frankie@hants.gov.uk or 0370 7793512.

Gateway Navigators: Young people are being seen for initial, midway and final appointments face to face. All other appointments are being offered as a combination of remote or face to face.

Health and Wellbeing: We are providing face to face Health and Wellbeing drop-ins and one-to-one support to several schools and colleges in Southampton.

Housing and homelessness: 1:1 support is taking place over the telephone or at the Advice Centre where necessary. To speak to a youth worker, contact the Advice Centre as normal.

Mental Health youth Champions: Our mental health champion have started working with the Mental Health Support Teams (MHST) and targeted schools across Southampton to identify and train young people to become Mental Health Youth Champions(MHYC). Once trained the MHYC’s will work within their school to ensure that children and young people’s voices form part of the development of the MHSTs and mental health offer for students.

Primary Mental Health (U18 AND 18+): Referrals are being accepted through enquiries@nolimitshelp.org.uk. The service is offering weekly one-to-ones virtually, by phone and face to face. Our U18 PMHWs continue to triage CAMHS referrals in the Single Point of Access (SPA). We are checking in regularly with those on the waiting list.

NLXtra: Help with debt and budgeting. This service is a combination of remote and face to face support. You can refer into this service via telephone, email or webchat.

Safe Haven for Southampton: For children and young people in Southampton (up to 25 years) who are experiencing difficulties with their mental health and who need access to out of hours emotional and practical support. Face to face currently by appointment only.  Monday 6 – 8.30 pm Face 2 Face @ The AvenueWednesday 6-8.30pm online, , Friday 4.30 – 7pm Face 2 Face @ The AvenueSaturday: 10am–1.00pm online

Safe Havens for North East Hampshire and Farnham: For children and young people (aged 10-17) to access out of hours emotional and practical support with their mental healthFace to face currently by appointment only. Monday 6.30 -10pmFace 2 Face @ Sheiling House,  Wednesday 5-8pm online, Thursday 6.30 -10pm Face 2 Face @ Sheiling House and Saturday 10.00-1.00pm online.

Safe Haven for Isle of Wight (Space 4 U): Appointment-only face to face service on Mondays 6-8pm (East Newport Family Centre) and Tuesdays 4.30-6.30pm (Sandown Family Centre). Call 07741 665182 to make an appointment. Saturday: 10am–1.00pm online.

Sexual health: The sexual health clinic is open for face-to-face appointments at the Advice Centre. Our workers are also doing outreach work and offering health and wellbeing drop-ins across Hampshire schools.

Social prescribing: taking a holistic approach to people’s health and wellbeing. Social prescribing aims to connect C&YP (13-25 years) to community groups and statutory services for practical and emotional support. Appointments are currently taking place virtually, via phone and face-to-face.

Safe House and Teen Safe House: Support groups for young people with lived experience of mental health issues. This support group is being run face to face. Referral into this service via telephone, email or via our website

Time4U: support groups for young people aged 8-12 and 13-18 with a learning disability. Time 4 U is currently running every Wednesday in person at the No Limits Advice Centre.

Transitions support for year 6/7 (Youth Options partnership): No Limits is working in partnership with Youth Options to support children and young people transitioning from primary into secondary school. Youth Options are running outdoor sessions focused on building personal and social skills and No Limits are running targeted sessions on emotional resilience, relationships and safety.

Young Carers: Referrals are still being accepted by email. Assessments are being completed over the phone, and through ZOOM where possible. Weekly 1:1’s are continuing with support and guidance offered over the telephone, via ZOOM, and through face to face appointments at a No Limits site or in schools. Face to face support groups are now running again with limited numbers.

Youth Ambassadors: Youth Ambassador volunteers attend regular meetings and get involved with lots of different activities. The group meets every Thursday evening.

Youth Infinity: The support group for those on the Prince’s Trust Fairbridge Programme is continuing.  The group is meeting via Zoom.

You can download a PDF version of our A-Z services guide here

For general enquiries please email enquiries@nolimitshelp.org.uk.

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