We’re still here if you need us

24th March 2020

No Limits are following government guidelines and have made the decision to suspend face-to-face services, however we are still here to provide advice and support to children and young people. If you are a child or young person in need of support from a Youth Worker, you can:

Phone: If you would like to speak to a Youth Worker on the phone, you can phone 02380 224 224 during our normal Advice Centre opening times.

Email: You can email [email protected] to speak to a Youth Worker for advice and support. Our emails will be monitored during our normal Advice Centre opening times.

Web Chat: We have launched a web chat service on our website so you can speak to a member of our team. To access our web chat, visit www.nolimitshelp.org.uk. Our web chat service will be available during our normal Advice Centre opening hours.


Our Youth workers are available to provide support during the following hours:

Monday: 10am-5pm 

Tuesday: 10am – 5pm 

Wednesday: 1.30pm – 8pm 

Thursday: 10am – 8pm 

Friday: 10am-5pm 

Saturday: 10am – 1.30pm  


Details of the updates to our services are:

Advice Centre: Our Advice Centre is now operating remotely via telephone, webchat and email. All our youth workers are still working and available to provide support on any issues, using the contact details above, during normal Advice Centre opening hours. 

Breakout Youth service: we are offering LGBTQ+ Zoom groups to young people.  Social and themed sessions details are available by contacting [email protected].  Referrals to the service are still being received through this e mail account. 

Bright Beginnings: support for young parents is continuing by telephone. 

Community Support: for help with your tenancy or housing situation, income, benefits, bills, debts and budgeting, as well as education, training, work and life skills. Referrals are as normal and appointments are taking place over the phone. 

Counselling: for young people aged 11 and above, phone to book an assessment by calling 02380 224224 on a Monday 10-11am. Counselling sessions are being held via Zoom or telephone, depending on client choice. 

DASH (Drugs, alcohol support and health): referrals are as normal, appointments are taking place over the telephone. We plan to also provide support via Zoom. 

Emergency Department: We are accepting referrals. We will triage over the phone and offer 1:1 appointments and check-ins.  Referrals and signposting into specialist support. 

Health and Wellbeing:  We are providing Health and Wellbeing drop-ins for vulnerable children and children of key workers who are in school, observing social distancing.  

Health and Wellbeing Zoom: we are accepting referrals from schools, professionals, parents and self-referrals for young people to access Zoom groups around specific topics which have been advertised directly with partners and via social media. Zoom topics include self-esteem, coping with loneliness and relationships and sex education. 

Housing and homelessness: 1:1 support is taking place over the telephone. To speak to a youth worker, contact the Advice Centre as normal. 

Primary Mental Health (U18 AND 18+): Referrals are being accepted on [email protected] Weekly 1:1s via phone call or visonable. Our U18 PMHWs are still triaging CAMHS referrals in the SPA. We are checking in regularly with those on the waiting list. 

NLXtra: Help with debt and budgeting. Referrals being accepted by email and support offered via telephone or email. 

Space 4U: for children and young people in Southampton (up to 25) and Isle of Wight (11-17) who are experiencing difficulties with their mental health and who need access to instant emotional and practical support. Specialist staff available Monday, Wednesday, Thursday evenings 5-8pm and Saturday 10-1.30pm. 

Sexual health: 1:1 phone consultations with a specialist sexual health nurse are available – email to arrange. Relationships and sex education topics will be provided to young people through ZOOM upon referral. Young people can access general advice and guidance through our webchat, email or phone.  

Social prescribing: Support for young people’s emotional health and wellbeing. We are accepting referrals as normal with assessments completed over the phone, including signposting and referring on for support. 

Safe House and Teen Safe House: Normal referral routes. Support groups are taking place over Zoom. 

Time4U: Normal referral routes. Support groups are taking place over Zoom. 

Young Carers: Referrals being accepted by email. Assessments are being completed over the phone. Weekly 1:1’s are being held over the telephone and support groups meeting via Zoom 

Youth Infinity: Support group for those on the Prince’s Trust Fairbridge Programme.  The group is meeting via Zoom. 


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