We’re still here if you need us

6th July 2020

No Limits are following the Government’s guidelines and are providing advice and support through digital services, with very limited face-to-face support. If you are a child or young person in need of support from a Youth Worker, details of how you can get in touch below:

Phone: If you would like to speak to a Youth Worker on the phone, you can phone 02380 224 224 during our opening times below.

Email: You can email [email protected] to speak to a Youth Worker for advice and support. Our emails will be monitored during our opening times below.

Web Chat: We have launched a web chat service on our website so you can speak to a member of our team. To access our web chat, visit www.nolimitshelp.org.uk. Our web chat service will be available during our opening hours below.


Opening hours:

Our Youth Workers are available to provide support during the following hours:

Monday: 10am-5pm 

Tuesday: 10am – 5pm 

Wednesday: 1.30pm – 8pm 

Thursday: 10am – 8pm 

Friday: 10am-5pm 

Saturday: 10am – 1.30pm  


Details of updates to our services:

Advice Centre: Our Advice Centre is now open from 11am-4pm Monday to Friday for a very limited service through appointments only. These appointments will be for children and young people who cannot access our services remotely and for those in crisis who require face to face support. If you feel a young person needs to be referred for a face to face appointment, please contact us by phone, email or web chat. Anyone arriving at the Advice Centre without an appointment will be triaged and given an appointment if needed. If it is appropriate and possible to support them remotely, they will be asked to contact us through those channels.

Breakout Youth service: we continue to offer LGBTQ+ Zoom groups to young people.  Social and themed sessions –to make a referral or for more details, email: [email protected].

Bright Beginnings: support for young parents is continuing by telephone. 

Community Support: we can help with issues around tenancies or housing, income, benefits, bills, debts and budgeting, as well as education, training, work and life skills. Referrals are as normal and appointments are taking place over the phone.

Counselling: We continue to deliver counselling services. For 4-10year olds in Southampton referrals can be made via phone at any time. For young people in Southampton aged 11 and above, assessments need to be booked over the phone on a Monday 10-11am. Counselling sessions are being held via Zoom or telephone, as appropriate. For young people in Hampshire aged 4-17 years please refer via www.hampshireyouthaccess.org.uk.

DASH (Drugs, alcohol support and health): referrals for substance support areas normal and appointments are taking place over the telephone and via Zoom. DASH workers are available on the phone for advice and support without a referral. We are accepting referrals for SHINE, our women’s group which starts on 15thJuly via Zoom. We continue to offer support for children of substance misusing others (COSMO).From July, with the reopening of the Advice Centre we will be able to offer needle exchange and testing for prescribed and court ordered young people via appointments.

Emergency Department: No Limits Youth Workers will be re-joining the emergency department in early July to support children and young people presenting at Southampton General Hospital. In the meantime, we are continuing to accept referrals over the phone.

Frankie Service: Frankie Workers provide therapeutic counselling to children and young people aged 0 –18 years who are victims of sexual abuse, sexual exploitation or female genital mutilation.  Referrals can be made by contacting No limits.

Health and Wellbeing: We are providing face to face Health and Wellbeing drop-ins in several schools in Southampton.  For any students who cannot access a drop-in in their school or college we are offering health and wellbeing topics and support through Zoom (see below).

Health and Wellbeing Zoom: we are accepting referrals from schools, professionals, parents and self-referrals for young people to access Zoom groups around specific topics which have been advertised directly with partners and via social media. Zoom topics include self-esteem, coping with loneliness, transitions, relationships and sex education. We are also providing 1:1 support via telephone to young people after Zoom sessions where appropriate.

Housing and homelessness: 1:1 support is taking place over the telephone. To speak to a youth worker, contact the Advice Centre as normal. 

Primary Mental Health (U18 AND 18+):

Referrals are being accepted on [email protected] We are offering weekly 1:1s via phone call,‘visionable’(Video call) or face to face where virtual options are not suitable, and the young person’s mental health is suffering as a result. Our U18Primary Mental Health Workers are still triaging CAMHS referrals in the SPA. We are checking in regularly with those on the waiting list. CBT spaces available for 16+ YP using the above referral route.

NLXtra: we continue to provide help with debt and budgeting. Referrals being accepted by email and support offered via telephone or email. 

Safe Havens for Southampton and IOW (Space 4U): these services are available for children and young people in Southampton (up to 25) and Isle of Wight (11-17) who are experiencing difficulties with their mental health and who need access to instant emotional and practical support. Providing an online and telephone service, youth workers are available Monday 5-8pm, Tuesday 11am-1pm, Wednesday 5-8pm, Thursday 5-8pm and Friday 10am-12pm.

Sexual health: we are completing targeted sexual health work through detached youth work in Southampton and surrounding areas. 1:1 phone consultations with a specialist sexual health nurse are available–email to arrange. Relationships and sex education topics can be provided to young people through Zoom upon referral. Young people can access general advice and guidance through our webchat, email or phone.

Social prescribing: taking a holistic approach to people’s health and wellbeing. Social prescribing aims to connect children and young people (13-18 years) to community groups and statutory services for practical and emotional support. We are accepting referrals as normal with assessments completed over the phone, including signposting and referring on for support. Limited face to face appointments will be offered from the beginning of July, only where there is an identified need and the interaction cannot take place digitally (depending on government advice.)

Safe House and Teen Safe House: our support groups are taking place over Zoom. Normal referral routes apply.

Time4U: our support groups are taking place over Zoom. Normal referral routes apply.

Young Carers: we continue to support young carers. Referrals are still being accepted by email. Assessments are being completed over the phone and where possible through Zoom. Weekly 1:1’s are continuing with support and guidance offered over the telephone and through Zoom. All young carers and their families are receiving regular support through resource packs via email. Interactive weekly support groups continue to meet via Zoom too.

Youth Infinity: The support group for those on the Prince’s Trust Fairbridge Programme is continuing.  The group is meeting via Zoom.


For general enquiries please email [email protected].

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