The results are in – Have Your Say

12 April 2016

Have Your Say Consultation February 2016
In February 2016 we ran our twice yearly Have Your say Consultation. This is where was ask young people who use our service in our centre, schools and colleges, what they think of the service. It was delivered on paper and online over a two weeks, from the1st to 14th February.

159 young people responded altogether, mostly on paper. This is 41% of the services users at the various drop-ins that were attended during those 2 weeks, of whom there were 389 in total, engaging 565 times between them.

Here’s what the young people who responded said:

Question 1: I was happy with the service I received at No Limits

Answered

149

Skipped

10

Yes

146

No

3

If I said “no”, it was because…

“Not the kind of help I needed”

“I had to wait a long time for counselling and ended up not going”

“I didn’t have it from school, was from city drop in”

Question 2: No Limits staff listened to what I had to say

Answered

149

Skipped

10

Yes

148

No

1

Question 3: I would recommend No Limits to my friends or family

Answered

149

Skipped

10

Yes

146

No

3

If I said “no”, it was because…

“I have already”

“Don’t talk to family”

Questions 4: No Limits Staff knew what they were talking about

Answered

149

Skipped

10

Yes

147

No

2

If I said “no”, it was because…

“If they didn’t, they would call someone who did”

Question 5: No Limits gave me information and advice that was easy to understand

Answered

148

Skipped

11

Yes

147

No

1

If I said “no”, it was because…

“I got a number so I could get better help”

Questions 6: No Limits treated me fairly

Answered

149

Skipped

10

Yes

149

No

0

Question 7: I felt better about things after having support from No Limits

Answered

147

Skipped

12

Yes

144

No

3

If I said “no” it was becauseā€¦

“I haven’t really required the service”

Question 8: Having support from No Limits has helped me to sort things out in my life

Answered

145

Skipped

14

Yes

138

No

7

If I said “no”, it was because…

“I have had conversations but have not required support”

“Too many arguments”

“Had nothing wrong anyway”

“I just come to hang out”

Question 9A: These are the things that have improved for me because of this support:

Answered

135

Skipped

24

Relationships, How I feel, Coping

75

Housing

29

Benefits, Tax, Income

15

Managing money

12

School, Training, Studying

55

Work

17

Managing my behaviour

37

Feeling safe, getting support

70

Question 9B: Other things that have improved for me are:

“Happy to have somewhere to go, made new friends and smile more.”

“Getting safer in myself.”

“Making new friends.”

“Relieves stress after the school day.”

“Being part of Breakout.”

“Sexual health awareness.”

“Just been housed through YMCA.”

“No Limits helped me tackle different issues and things I usually panic about.”

“Condoms, saw sexual health nurse – pill and chlamydia test.”

“Helping me feel safer on the streets.”

“Confidence to talk about what’s bothering me.”

“Medical health.”

“Telephone Manner.”

“Helping me cope with the problems I have and giving me ideas to solve them.”

“Mental health issues.”

“How I am towards people.”

“I have got support for my eating disorder.”

“Helping me think and feel positive about my situation.”

“My friendships.”

“Anxiety.”

“Cut down smoking.”

“Made me happy.”

“Life at home.”

“Confidence.”

“Friendship and school worries.”

“Sleeping and eating.”

Question 10: I can access No Limits services at times and places that are convenient for me:

Answered

146

Skipped

13

Yes

143

No

3

If I said “no”, it was because…

“Only at school”

Questions 11: It was easy for me to make contact with No Limits

Answered

146

Skipped

13

Yes

141

No

5

If I said “no”, it was because…

“Shop is shut a lot”

“Walking in is hard with anxiety but I have progressed and find it a little easier”

Question 12: These are the ways I have made contact with No Limits: (multiple answers accepted)

Answered

145

Skipped

14

Dropping In

130

Making an appointment

29

Phone

29

Email

13

The Website

16

Question 13: I would also like to say this about using the service:

“I have made some progress and friends”

“Amazing”

Thanks to everyone who responded. Your feedback really helps us make sure that we are providing what you need.