Role Terms
| Salary: | £35,093.15 to £40,270.20 (full-time equivalent) |
| Hours: | Part time for 20 hours per week |
| Role type: | Fixed-term for 12 months initially, with the option to extend if successful |
| Place of work: | Hybrid – No Limits and community locations across Southampton |
| Role screening: | EnhancedDBS – Barred List |
| Closing Date: | 9am, Friday 14th of November |
| Interview Date: | Friday 21st of November |
✨ Are you passionate about helping to make a difference to children and young people? We’re looking for a dynamic and organised Operations Manager to join our Drug and Alcohol Support Hub (DASH) Team.✨
Our Charity
No Limits is the leading youth services charity in Southampton, supporting children and young people in the city and across Hampshire.
At No Limits, it is important our staff and volunteers reflect, represent, and have experience of the challenges faced by the children and young people we support. We are proud of and appreciate our many staff and volunteers who use their own lived experience to support the children and young people they work with.
With this in mind, we are committed to diversity, equity and inclusion (DEI) in all aspects of our work and organisational culture – and when recruiting, it’s important to us that we continue diversifying our staff and volunteer teams, with children and young people at the centre of everything we do. You can learn more about our DEI approach here.
When we talk about talent, we value the transferrable skills and experiences you can bring to No Limits, whether through work (in the same or a different sector), volunteering, or personal experiences. To make sure we get the best talent on our team, we are open to and actively encourage applications from all backgrounds and sections of the community, including diverse ethnic backgrounds, LGBTQIA+, disabled, and neurodiverse individuals.
Your Role
As Detached & Mentoring Operations Manager, you will coordinate delivery of our Targeted Secondary Prevention Youth Service, supporting vulnerable young people at risk of offending, exploitation or serious violence. You will also oversee the detached youth work response and manage referrals into mentoring and our Next Steps support across a multi-agency partnership.
Your key responsibilities will include:
- Line management of staff delivering detached youth work and mentoring.
- Coordinating referrals from Youth Justice and Young People’s Services, ensuring timely matching of young people to appropriate mentors across the partnership.
- Maintaining oversight of mentoring progress and ensuring regular updates and outcome reporting to YJS and other referrers.
- Supporting delivery of rapid response youth work following incidents in the community, in collaboration with trusted local providers.
- Ensuring trauma-informed, strengths-based practice is embedded across all delivery.
- Contributing to quarterly performance monitoring and continuous service improvement.
Please see the job description for further details about the responsibilities of the role.
We are committed to making a difference in the lives of the children and young people we work with, and as such, you must show a willingness to demonstrate commitment to the values and behaviours which flow from the No Limits ethos. Safeguarding and promoting the welfare of children and young people is paramount.
We particularly welcome applicants from diverse backgrounds and those who have had experiences similar to the young people we aim to support. We are committed to creating a diverse environment where people can be their authentic selves, where their experiences and opinions are valued, and we are all open to learning from each other.
As part of our team, you’ll receive a comprehensive induction and access to learning and development opportunities relevant to your role, supporting your ongoing growth.
You’ll have the essentials of:
- Experience of supervising / managing, developing and motivating people, which can include volunteers or similar
- Ability to work with difficult / complex situations and manage risk
- Experience of developing managing and maintaining effective internal and external relationships
- Confidence and ability to use Microsoft apps, such as Word, Teams and Excel, and databases
- Ability to work proactively and collaboratively with others; reflecting creativity, adaptability and brining positivity and enthusiasm to your work
- Commitment to personal growth, and ongoing learning and development
Please let us know if we can support you with any reasonable adjustments at any point prior to, during or after the selection process, such as access arrangements, flexible working, or a suitable place to pray.
>>> Our Benefits 😄 (click to expand)
We are committed to being a great place to work, where people achieve and feel valued. In our People Survey, 98% of staff and 100% of volunteers said they were proud to tell people they work or volunteer for No Limits. We’re proud to offer some great benefits, on top of being able to make a meaningful contribution to the lives of local children and young people:
🏖️ 36 days annual leave (including public holidays)
🌱 Two additional wellbeing days per year – Supporting you to take additional time off for your wellbeing or development.
💰 Pension scheme – Supporting your future by matching your additional pension contributions up to 2%.
⛑️ Life assurance scheme – Giving you peace of mind with 2x annual salary cover for pension members.
💻 Hybrid and flexible working – Giving the flexibility to work in the best way for your role.
👩🏾🏫 Comprehensive induction and training offer – Including our online learning management system with hundreds of opportunities to support your development.
📞 Employee Assistance Programme – Providing you with counselling, financial, personal support and health and wellbeing services.
We’d be happy to have an informal discussion and answer any immediate questions you might have. If you’d like an initial discussion please contact Dean Latona, our Head of Harm Reduction on dean.laton@nolimitshelp.org.uk.
To apply, please complete an application form (see above) and upload using the portal below, before the closing date of 9am on Friday, 14th of November 2025. Please contact people@nolimitshelp.org.uk if you need your application in an alternative format.
In the ‘Your Supporting Statement’ section of the application form, please include how your knowledge, skills and experience meet the ‘About you – knowledge, skills and experience’ section of the role description: link to JD
Please note that as we follow safer recruitment guidelines, we do not accept CVs.